Reported Satisfaction with Health and Medical Services among Mashhad Pilgrims at the End of Safar Lunar Month

Articles in Press

Document Type : Original Article

Authors

1 Metabolic Syndrome Research Center, Mashhad University of Medical Sciences, Mashhad, Iran

2 Department of Biostatistics, School of Public Health, Mashhad University of Medical Sciences, Mashhad, Iran

3 Mashhad University of Medical Sciences, Mashhad, Iran, Postal code: 99199-91766, Tel:+985138002288

4 Mashhad University of Medical Sciences, Mashhad, Iran; 99199-91766, Tel: +985138412840, Fax: +985138412840,

5 Department of Nutrition Sciences, Varastegan Institute for Medical Sciences, Mashhad, Iran

6 Brighton & Sussex Medical School, Division of Medical Education, Falmer, Brighton, Sussex BN1 9PH, UK

7 International UNESCO center for Health Related Basic Sciences and Human Nutrition, Mashhad University of Medical Sciences, Mashhad, Iran

10.22038/jctm.2026.92422.1518

Abstract

Background: We aimed to evaluate the pilgrims’ satisfaction with the health, medical and pharmaceutical services in Mashhad at the end of Safar.

Methods: This was a cross-sectional study conducted in Safar Lunar Month. Pilgrims were recruited using a convenience sampling method of individuals entering Mashhad city.

Results: A total of 6497 pilgrims participated in the study. Out of those, 409 pilgrims (6.3%) required some medical services. Approximately 175 people (42.7%) rated the quality of access to medical services as average or bellow average. In terms of emergency services, 93 pilgrims (1.4%) required assistancewith 54.9% (n=42) reporting below average satisfaction with treatment by emergency personnel. Additionally, 1134 individuals (17.7%) expressed that the hygiene of their accommodations was average or below average.

Conclusions: Regarding the low satisfaction of pilgrims with the health and medical services during the peak of travels, it is necessary to improve healthcare system services to empower pilgrims to access better healthcare.

Keywords

Journal of Cardio-Thoracic Medicine

Articles in Press, Accepted Manuscript
Available Online from 19 May 2026

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